Privacy Policy

Overview

Read this policy carefully before browsing this website or using any of our services. Your continued use of this website and our services indicates that you have both read and agree to our terms of this Privacy Policy. You cannot use this website or our services if you do not accept this policy.

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“POPIA”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679.

We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession. We will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

Personal Information We Collect

In utilising our website, using our services, or if your information is submitted to us through a lead generation service, you may be asked to provide the following information:

• First Name and Surname
• Email address
• Physical address
• Phone number

We will not collect, use, or disclose sensitive information such as information about racial or ethnic origins or political or religious beliefs.

How We Use Your Information

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

• The provision and performance of our services to you
• Providing marketing-related services to you
• Responding to any queries or requests you may have
• Developing a more direct and substantial relationship with users
• Understanding general user trends and patterns
• The creation and development of market data profiles

Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation. Personal Information shall only be accessed by our employees, representatives, and consultants on a need-to-know basis.

Security

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

We store your Personal Information directly, or alternatively on a central database. If the central database is located in a country that does not have substantially similar data protection laws, we will take the necessary steps to ensure adequate protection in that jurisdiction.

Log Files

When you visit the website, even if you do not create an account, we may collect information such as your IP address, the name of your ISP, your browser, the website from which you visit us, the pages on our website that you visit, the date and length of your visit, and other information concerning your computer’s operating system and language settings. This information is aggregated and anonymous and does not identify you specifically. This information is not shared with third parties.

Cookies

We use two types of cookies:

• Session cookies — used to maintain a session state and only last for the duration of your use of the website. They expire when you close your browser and are required for the platform to function optimally.
• Permanent cookies — permanently store a unique code on your computer to identify you as an individual user. No Personal Information is stored in permanent cookies. These are not required for the website to work but may enhance your browsing experience.

Third Party Websites

Our services may contain links to third-party websites including social media platforms, payment gateways, appointment scheduling and live chat platforms. If you select a link to any third-party website, you may be subject to such website’s terms and conditions and policies, which are not under our control. We are not responsible for the privacy practices or content of other websites.

ECT Act Application

Data Messages will be deemed to have been received by us if and when we respond to them. Data Messages sent by us to a user will be deemed to have been received in terms of the provisions specified in section 23(b) of the ECT Act. Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.

This website is owned and operated by Tilt Design Collective SA (Pty) Ltd t/a Tilt Screens, 9 Columbus Crescent, Rivergate Industrial Park, Cape Town.

Complaints

We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the supervisory authority in your country.

For queries or complaints: info@tiltscreens.co.za